Terms of service
Terms of Service
Introduction
Welcome to Vaikunya. By accessing our website or placing an order, you agree to be bound by the terms outlined below. These terms apply to all visitors, customers, and users of our platform. We encourage you to read them carefully before making a purchase.
About Vaikunya
Vaikunya is an ethnic fusion clothing brand based in Hyderabad, Telangana, India. Our collections are designed and curated in-house, with a focus on blending traditional Indian craftsmanship with contemporary silhouettes — crafted for anyone who appreciates the beauty of Indian fashion.
Product Information
We are committed to presenting our products with accuracy and transparency. All product descriptions, sizing details, and imagery are provided in good faith. Please note that colours may vary slightly due to differences in screen display and monitor calibration. For any pre-purchase queries regarding fabric, fit, or styling, we welcome you to contact us directly.
All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Vaikunya reserves the right to update pricing or product availability at any time without prior notice.
Your Account Profile
Registering an account with Vaikunya provides you with seamless access to a range of personalised features, including real-time order tracking, securely saved delivery addresses, and a detailed history of your purchases. By creating an account, you agree to furnish information that is truthful, current, and complete at all times. You are solely responsible for safeguarding the confidentiality of your login credentials and for all actions and transactions carried out through your account.
In the event of any suspected unauthorised access or security breach, we request that you notify us immediately at [your email address] so that appropriate action may be taken without delay. While guest checkout remains available as an alternative, registered account holders are entitled to a more comprehensive level of post-purchase assistance and support.
Orders and Acceptance
Placing an order on our website constitutes an offer to purchase. Your order is confirmed upon receipt of an acknowledgement to your registered email address. Please ensure that all order details — including size, delivery address, and contact number — are accurate prior to checkout, as orders are processed promptly upon confirmation.
Payments
All transactions are processed through secure, PCI-compliant third-party payment gateways. Vaikunya does not retain any payment card or sensitive financial information. By completing a purchase, you warrant that you are the authorised user of the payment method provided.
Third-Party Services
Our website may integrate with or contain links to third-party platforms, services, and tools — including but not limited to payment gateways, logistics and courier partners, and social media platforms. These third-party services operate independently and are governed by their own terms of service and privacy policies.
Vaikunya does not own, control, or assume any responsibility for the content, availability, accuracy, or practices of any third-party service. Your use of and interactions with any third-party service accessed through or in connection with our website are entirely at your own risk. We strongly recommend reviewing the terms and privacy policies of any third-party service before engaging with them.
Any transactions, disputes, or data shared with third-party services are solely between you and the respective provider. Vaikunya shall not be liable for any loss, damage, or inconvenience arising from your use of such services.
Intellectual Property
All content published on this website — including but not limited to product photography, brand assets, logo, design elements, and written copy — is the exclusive intellectual property of Vaikunya. Unauthorised reproduction, distribution, or commercial use of any such content is strictly prohibited without prior written consent.
Limitation of Liability
Vaikunya shall not be held liable for any indirect, incidental, or consequential loss or inconvenience arising from the use of our website, including disruptions caused by third-party service providers, payment gateways, or logistics partners. We remain committed, however, to resolving any concerns in a fair and timely manner.
Governing Law
These Terms of Service are governed by the laws of India. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana.
Amendments
Vaikunya reserves the right to revise these terms at any time. All updates will be reflected on this page with a revised effective date. Continued use of our website following any amendments constitutes acceptance of the updated terms.
Contact Us
For any queries or concerns, please reach out to us through the following channels. We endeavour to respond to all communications within 24–48 business hours.
📧 [support@vaikunya.com]