Refund policy

VAIKUNYA — Return, Refund & Cancellation Policy

Effective Date: [01-09-2026]

At VAIKUNYA, we are committed to delivering garments that meet our quality standards. Each order is carefully inspected before dispatch. Please read the following **Cancellation, Return and Refund Policy** carefully before placing your order.

1. Order Cancellation

* Orders may be cancelled **within 48 hours from the time of order placement**.
* Cancellation requests received after 48 hours may not be accepted, as the order may have already entered the manufacturing, embroidery, processing, or dispatch stage.
* Once an order has been dispatched, cancellation will not be permitted under this policy.
* Customers are advised to contact VAIKUNYA as soon as possible if they wish to cancel an order.

2. Eligibility for Return

VAIKUNYA accepts returns only in cases involving verified manufacturing or embroidery defects.

A return request will be considered only when the garment satisfies all of the following conditions:

* The garment has a genuine **manufacturing defect or embroidery defect** attributable to the manufacturer or production process.
* The garment is **completely unworn and unused**.
* The garment has not been washed, altered, repaired, ironed, damaged, stained, or otherwise modified by the customer.
* **All original tags and labels must be attached and intact.**
* The **original bill/invoice must be provided** as proof of purchase.
* The garment must be returned in its original condition and, where applicable, with its original packaging and accessories.
* The customer must provide the required photographs/videos or other information requested by VAIKUNYA for the initial quality assessment.

Returns will not be accepted for change of mind, incorrect size selection, colour preference, personal preference, normal wear and tear, accidental damage, improper handling, washing, alterations, or any damage caused after delivery by the customer.

3. Quality Check & Return Approval 

All returned garments are subject to a **mandatory quality inspection by VAIKUNYA**.

The returned garment will be checked for:

1. Manufacturing defects.
2. Embroidery defects attributable to the production process.
3. Signs of wearing or usage.
4. Washing, ironing, steaming, alteration, or repair.
5. Stains, marks, odour, damage, or other customer-caused issues.
6. Presence and condition of original tags and labels.
7. Availability and validity of the original bill/invoice.
8. Overall condition of the garment and packaging, where applicable.

A return will be approved only if the garment passes all applicable quality-check requirements and the claimed defect is determined to be a genuine manufacturing or embroidery defect.

VAIKUNYA reserves the right to reject a return if the garment does not satisfy the above conditions or if the reported issue is determined not to be a manufacturing or embroidery defect.

4. Refund Policy

A refund will be processed **only after the returned garment has successfully passed VAIKUNYA's complete quality inspection** and the return has been officially approved.

If the return is approved:

The applicable refund amount will be calculated based on the amount actually paid for the order.
An 8% deduction will be made from the paid amount towards platform/payment processing charges and applicable shipping-related charges.
The remaining eligible amount will be refunded to the original payment method, subject to the applicable payment provider's processing timelines.

Example:
If the customer has paid ₹5,000 for an order, an 8% deduction (₹400) will apply. The eligible refund amount would therefore be ₹4,600, subject to successful quality approval.

5. Return Shipping

Where a return is approved due to a verified manufacturing or embroidery defect, VAIKUNYA will provide the applicable return instructions.

Shipping-related charges may be deducted from the refund amount as specified in the refund calculation above.

Customers should not send a garment back without receiving return instructions or approval from VAIKUNYA.

6. Return Request Process

Customers wishing to request a return must contact VAIKUNYA through the official customer-support channel and provide:

* Order number.
* Original bill/invoice.
* Clear photographs/videos of the alleged defect.
* Photographs showing the garment's tags and overall condition.
* Any additional information requested by VAIKUNYA for quality verification.

The customer must retain the garment in its original, unworn condition until the return request has been reviewed and resolved.

 

8. Policy Compliance

By placing an order with VAIKUNYA, the customer acknowledges and agrees to the terms of this Cancellation, Return and Refund Policy.

VAIKUNYA reserves the right to update or amend this policy from time to time. Any updated policy will be applicable from the date of publication.

For Return/Refund Assistance:
VAIKUNYA
Email: support@vaikunya.com
Phone: 9059159746
Website/Instagram: vaikunya.com / vaikunya